FAQs

Here you can find the most frequently asked questions we get.

If you have further questions you can always contact us via email or through our contact page right here.

 

We aim to process all orders within one business day, although sometimes due to really high demand, it may take 2-3 business days to process your order.

United States and United Kingdom customers:

We offer Free Standard Delivery on all orders. Once your order is processed it will arrive within 1-2 weeks (Allow +1 week due to holiday season) from their date of shipment.

International customers:

You will receive free international shipping with your order. (9-15 business days)

If you aren't in LOVE with your purchase, all you have to do is send us an email at info@lunevue.com within 30 days of the purchase date and you'll receive a stress-free refund.

Once a refund is requested, we will process immediately and it will appear in your chosen payment method within 5-7 days.

To track order, please follow one of the options below:

  • Check the most recent order email notification you've received from us which notifies you with your tracking number.
  • If you can't locate the email notifications we sent you, and don't have the tracking number, please contact us at info@lunevue.com for further assistance.